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Managing IT Services
Overall, professionals agree that management of IT services constitutes the design, management, delivery and enhancement in the manner in which information technology (IT) is used in any organization. Having the right personnel, processes and technology in place remains the utmost goal of IT service management. To succeed, any institution or organization must have these ingredients embedded in its IT department. Different models come into play when delivering IT service management.
COBIT is one of the most common frameworks applied in IT service management. Various groups among them the Blue Fox Group use this framework. Courtesy of this model, Blue Fox Group has managed IT services Phoenix for long. It is easy for Blue Fox Group to develop, execute, manage and improve governance of information technology using this model. Another use comes in implementing management practices. The group prefers this model because of its easy with which it is published in IT governance Institute as well as Information Systems Audit. Its other bit covers Control Association.
IT service management also accepts the Microsoft Operations framework. The framework brings together 23 documents developed sequentially. Experts in information technology (IT) industry find these materials indispensable. Areas of concern are creation, execution, cost effectiveness and efficient management services. The areas covered by these manual form the bedrock of IT service management. MOF and Information Technology Infrastructure Library (ITIL) guidelines cover the entire life cycle of IT service management. Effective service delivery by Blue Fox Group in managing IT services in Phoenix anchors on these manuals. Everything from conception of the idea through to replacement of retirement is managed by Blue Fox Group.
Six-Sigma model also applies in IT service management. Six Sigma came into the market following what Microsoft developed. The model applies in setting high targets to be achieved. Handled areas are gathering information, and subsequent evaluation. Their value comes in ensuring that organizations cut costs in IT service management. One of the recognized models for IT service management is the ISO 2000 It is accepted universally as the basic standard highlighting standards for IT service management. It was developed by British Standards Institutions but accommodates other models, as well. Microsoft and other models operate on this framework.
The other form of model is the Open Group Architecture Framework. It offers a systematized methodology for institutions concerned with organizing and governing technology implementation. The main area of interest remains software technology. Since inventing TOGAF, the open group has continued to manage its technology content. It is an independent association in the technology industry. The list of frameworks that apply when managing services in IT is the Information Technology Infrastructure Library (ITIL). It serves businesspeople well. It is reasonable for those in the business world to align their business objectives with the type of technology that will help them attain their business targets. Of all its brands, ITIL v3 is the most common in IT service management.